Service Desk Specialist
Алматы, Казахстан ·
Зарплата не указана ·
Полная занятость
Требуемый опыт работы от 1 до 3 лет
Обновлено 13 февраля 2019 2019-02-13 17:13:55
Обязанности
- Ensuring that user requests are logged and resolved within the approved time frame
- Providing installation and upgrading of computer systems hardware and software
- Organizing administrative functions for network facilities
- Providing first line technical support and problem solving in cases of user hardware/software failure
- Providing of first line technical and/or support and problem solving in cases of network failure
- Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
- Handling back-ups of servers and laptops
- Handing Multi-functioning devices (print, scan, copy)
- Handling the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
- Training users
- Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
- Maintaining all IT Services procedures, databases and documentation
- Warehouse inventory
Требования
- Complete higher education (technical is preferable)
- Working experience in a similar position not less than half a year
- Intermediate level of English skills
- Knowledge of networking technologies
- Professional knowledge of Windows 7, 10, iOS, Android
- Advanced user of MS Office 2013 products (mainly Word, Excel, Outlook, Power Point, Skype for Business)
- Active Directory and SCCM knowledge is preferred
- ITIL knowledge will be an advantage
- Team member with strong interpersonal skills
- Able to work under pressure
- Ready to take on responsibility
Необходимые навыки
Microsoft Office
Windows Server
Microsoft Office,
Windows Server,
Рейтинг компании
3.9
/5
(8 отзывов)
Привлекательность
3.8
Индекс лояльности
4.0
Интерес к бренду
4.3
Активность онлайн
3.5
Оставить отзыв
KPMG Kazakhstan
Консалтинг и аудит
Работа в этой компании привлекательна для меня
Я бы порекомендовал эту компанию другу
Я хотел бы больше узнать об этой компании
Бренд хорошо ведет активность онлайн
Похожие вакансии
System Administrator
SAT Microsystems Eurasia, Алматы