Service Desk Specialist Вакансия в архиве

Алматы, Казахстан ·
Зарплата не указана ·
Полная занятость
Требуемый опыт работы от 1 до 3 лет
Обновлено 13 февраля 2019 2019-02-13 17:13:55

Обязанности

  • Ensuring that user requests are logged and resolved within the approved time frame
  • Providing installation and upgrading of computer systems hardware and software
  • Organizing administrative functions for network facilities
  • Providing first line technical support and problem solving in cases of user hardware/software failure
  • Providing of first line technical and/or support and problem solving in cases of network failure
  • Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
  • Handling back-ups of servers and laptops
  • Handing Multi-functioning devices (print, scan, copy)
  • Handling the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
  • Training users
  • Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
  • Maintaining all IT Services procedures, databases and documentation
  • Warehouse inventory

Требования

  • Complete higher education (technical is preferable)
  • Working experience in a similar position not less than half a year
  • Intermediate level of English skills
  • Knowledge of networking technologies
  • Professional knowledge of Windows 7, 10, iOS, Android
  • Advanced user of MS Office 2013 products (mainly Word, Excel, Outlook, Power Point, Skype for Business)
  • Active Directory and SCCM knowledge is preferred
  • ITIL knowledge will be an advantage
  • Team member with strong interpersonal skills
  • Able to work under pressure
  • Ready to take on responsibility

Необходимые навыки

Microsoft Office Windows Server Microsoft Office,  Windows Server, 

Рейтинг компании

4.1
/5
(10 отзывов)
Привлекательность
4.0
Индекс лояльности
4.2
Интерес к бренду
4.4
Активность онлайн
3.8

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